Ideal Boiler installers can provide their customers with 3, 4 and 5 year extended parts and labour warranties on all Ideal Esprit HE purchases, by purchasing one of the cost-effective Extended Warranty options below.

Please Note: This is a trade offer and is open to CORGI Registered installers only.

Contact us on 0330 333 1500 to purchase one of the following options to extend the current two years parts and labour warranty on your Ideal Esprit HE.

• 1 Year Extended Warranty – Giving 3 years in total = £33 ex. VAT
• 2 Years Extended Warranty – Giving 4 years in total = £66 ex. VAT
• 3 Years Extended Warranty – Giving 5 years in total = £99 ex. VAT

Please read the following Terms and Conditions below before purchase.

Extended Parts and Labour Guarantee for the Ideal Esprit HE

General

The period of guarantee for an Ideal Esprit combination boiler can be extended by 12, 24 or 36 months by payment of a one off fee within 30 days of installation.

Upon receipt of payment Ideal Boilers Ltd will issue a certificate confirming the registration of the boiler with the relevant period of extended cover.

The terms and conditions that apply to the extended period of guarantee reflect the terms and conditions of the standard guarantee with the exception of the length of cover. For reference please see the full Terms and Conditions below:

Terms and Conditions of Ideal's Extended Boiler Guarantee

During the guarantee period we will, at our option, repair or replace an Ideal boiler free of charge where it suffers a mechanical or electrical breakdown as a result of defective workmanship or materials, subject to the following conditions and exclusions:

• 1. The boiler must have been installed and commissioned within 12 months of manufacture by a registered CORGI installer in accordance with the guidelines in the installation and servicing booklet provided with the boiler. The Benchmark Commissioning Sheet should be completed.
• 2. The standard guarantee period for a boiler is 24 months (please see section 3 below).
• 3. The standard guarantee commences from the date of installation. Without proof of purchase i.e. an invoice or completed Benchmark Commissioning Sheet, the period of guarantee will be taken to commence from the date of manufacture as detailed on the appliance data plate. The extended period of guarantee will commence from the date of cessation of the standard guarantee and will be for an additional 12, 24 or 36 months depending on the option taken within 30 days of installation.
• 4. In the event of a mechanical or electrical breakdown a representative of Ideal Boilers Ltd can be contacted on one of the following numbers:
  
  Northern Ireland: 02890 331444
  Elsewhere in the UK: 01482 498660
  Our normal working times, excluding Bank holidays are:
  8.00am – 5.00pm Mon – Fri
  8.00am – 2.00pm Sat
  8.00am – 12.00 Sun
  
  We will arrange for an Ideal engineer, or appointed contractor, to inspect and repair or, where in our sole opinion repair is not economic, arrange to replace the Ideal boiler. Please note:
  • a. Engineers will only attend to boiler products where it is considered by the engineer that the installation does not pose a risk to health or safety.
  • b. A permanently fixed access ladder must service installations in lofts or attics. Adequate lighting and permanently fixed flooring must also be available.
  • c. Cupboard installations must provide minimum working clearances as detailed in the installation instructions. Ideal Boilers Ltd will not accept responsibility for the removal of cupboards, kitchen units or trims in order to gain access for repairs.
• 5. The Ideal Esprit boiler must not be removed from its place of installation without our prior consent.
• 6. We reserve the right to charge a call-out fee where:
  • a. the caller is unable to produce a completed ‘Benchmark commissioning sheet’, or equivalent control document.
  • b. a fault cannot be found with the boiler.
  • c. the breakdown or fault has been caused by an event, which is excluded from the guarantee – refer to section 7.
  • d. failure to cancel an agreed appointment prior to our engineer’s visit.
  • e. the boiler is outside the warranty period, refer to section 3.
• 7. The guarantee does not apply:
  • a. To any defect, damage or breakdown caused by inadequate servicing of the boiler or by deliberate action, accident, misuse or third party interference including modification or attempted repair which does not fully comply with industry standards.
  • b. To any defect, damage or breakdown caused by the design, installation and maintenance of the central heating system.
  • c. To descaling or other work required as a result of hard water scale deposits or from damage caused by aggressive water or sludge resulting from corrosion indications that such work may be required include a noisy boiler, cold spots on radiators, sludged up pipes and poor circulation of the central heating system.
  • d. If the claims procedure in the guarantee is not followed.
  • e. To any other costs or expenses caused by or arising as a result of the breakdown of the Ideal boiler.
  • f. To any defect resulting from the incorrect installation of the boiler to the flue system.
  • g. To any costs incurred during delays in fixing reported faults.
• 8. If we fit replacement parts or replace your Ideal boiler it will not extend the period of the guarantee. All replaced parts or boilers will become the property of Ideal Boilers.
• 9. The guarantee applies only where the Ideal boiler has been installed in a domestic dwelling or other property in mainland United Kingdom, Northern Ireland and I.O.W. to provide heat and/or hot water to the central heating system.

This guarantee is in addition to and does not affect statutory rights. Details of statutory rights can be obtained from:

Trading Standards Authorities or Citizens Advice Bureaux.
Guarantor – Ideal Stelrad Group, P O Box 103,
National Avenue, Hull HU5 4JN

Ideal Stelrad Group, P O Box 103, National Avenue, Kingston Upon Hull HU5 4JN
Telephone 01482 492 251
Fax: 01482 448 858
Registration No. London 322 137

Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.